Dear friends,
I would like to inform the difficulties being faced with ICICI on getting document copies for the home loan availed by us from ICICI.
My son has taken a loan from ICICI bank about 4 months back and the UDS got registerted on 31/10/2008. Copy of the UDS registration certificate, which ought to have been given by the Bank to the borrower in the normal course of about 1 or 2 weeks from receipt of original from the Reistering authorities, was not given to us as well as other documents in possession with them including receipts for preEMI, loan sanction letter copy etc. When we go to their office for follw up, they ask for Rs. 450 per copy for the document treating this as our request for a second copy. This is not fair on the part of ICICI Bank in not, as a routine giving the first time copy to the borrower, and rather asking for charges as though it is an additional copy. We are liviing with this type of problem still, whereas, my own experience with another lender, HDFC is different. I took a home loan from HDFC about 12 years back and the document copies were sent by them to me on dot and even in some cases wherein I did not receive the copy in time, when I approached their office at Anna salai, Chennai, I was made to wait for a max. of 1 hour only and they gave the copy at no extra charge. This is the service levels we have experienced with HDFC and ICICI Bank with whom our family have dealt. Members may like to share their good/bad experiences.
ks2071746
