09-04-09
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#6
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More clarification on the topic- customer rights
Quote:
Originally Posted by abk
you become a customer only after booking not before it.
so per se the options are not right.
pls reword your poll.
if the question is same then legally the customer has a right to inspect the papers which is legislated under the consumer act.
so what is the need for this poll.
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Dear Mr ABK,
I would rather advise you to study more about law and concepts, before making this type of comment in public  . Here are some more additional information for the visitors for bringing more clarity in this subject (the poll and the thread).
In India only, according to Consumer Act 1986, a consumer/customer (as universally both the words are consider synonymous; consult google definition) has the following rights -
Right to Safety
Right to be Informed
Right to Choose
Right to be heard
Right to Seek redressal
Right to Consumer Education
Among these above, if we apply only the 2nd and 3rd law, a consumer has a right to see each and every paper pertaining to a plot or flat/apartment (before) he wants to buy. More precisely, please study the definition (as per Ministry of Consumer Affairs, Govt of India) as under -
Right to be Informed : Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices. Consumer should insist on getting all the information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high pressure selling techniques.
(for ref : ]http://www[/url]. fcamin.nic.in/Events/EventDetails.asp?EventId=140&Section=Consumer%20Ri ghts&ParentID=0&Parent=1&check=0)
Regarding RTI act, all the legal and technical papers pertaining to a builder/developer are sanctioned from the local Govt. Authorities, therefore these papers all fall under RTI act. And this thread is not talking about any Builder's/Developer's personal papers, in any way
Moreover if you have bought a shirt for yourself, can you illustrate an instance where you paid or have to pay first (at least a token amount) and then see the label, quality, size of you attire? Forget shirt, a book, a car, vegetables, any thing you can remember. please let me know. I’ll be delighted to gain knowledge.
If the answers of the above are NO, then why is this bottleneck in real estate sector. Do this sector follow the rules of some foreign land beyond our planet? or you meant to say those who buy houses are customers but others who buy shirt, , vegetables are not customers  ????
__________________
udayan.giri
trustedproperty 
Last edited by udayan.giri; 09-04-09 at 08:06 PM.
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